Customer Service1. Customer Service
2. Frequently Asked Questions
3. Shipping Costs
4. Returns & Exchanges
5. International Shipping
Send Customer Service an E-Mail
|1. Customer Service|
Your customer satisfaction is very important to us. If you have a question, comment, complaint, or anything else you would like to say, then feel free to give us a call at our toll free line (877)426-9833 or email us firstname.lastname@example.org
|2. Frequently Asked Questions|
How long will it take for my order to get here?
Orders require 1-2 Business days to leave our warehouse (usually 1).*
Standard shipping time is 3-5 days
Standard International Shipping time is 9-20 days **
Expedited Shipping time is 1-2 Business days.
Expedited International time is 3-7 Business Days**
Total Delivery Time = Processing time + Shipping time
*Some items may be back ordered
**International delivery times may vary depending on your local customs policies
How does Band-Tees handle out of stock items?
We ship whats in stock, and back order the rest.
Inventory can change significantly from day to day, therefore we cannot guarantee that everything you order will be in stock. However, if an item is out of stock we will have it ordered immediately. Due to the nature of our business, items can take up to 2-4 weeks to arrive from the manufacture. Your patience is appreciated, and you can be assured we will get your items to you as soon as they are in stock.
Does Band-Tees.com ship to countries outside of the United States?
Yes! We ship to many countries. Please click here for more details.
I don't live in the United States, and my phone number and zip code will not fit in address field, what should I do?
If your zip code is less than 5 digits long, the system may not accept it.
123 Street Lane
The zip code could be entered with a period after the zip ex: 9002.
Phone numbers can be done in the same way, you could also enter zeros before the phone number to allow it to fit.
Also, to ensure your items will be shipped properly, feel free to send us an email with your shipping address.
Is your web site secure?
Yes, you should see that our web site has SSL security where sensitive data is shared and has a current certificate. You can find the seal while browsing our site at the bottom of most pages and also displayed prominantly in the cart area.
|3. Shipping Costs|
Standard Shipping Costs -USA Only
Western Europe Shipping Costs
Rest of World Shipping Costs
Expedited - USA Only
Expedited - INTERNATIONAL (3-5 Business Days)
Standard - Canada (7-9 Business Days)
|4. Returns & Exchanges|
To make an Exchange or Return you must contact us.
After you have contacted us, we will dispatch an Email with Return Instructions.
We guarantee your satisfaction and are happy to make an exchange within 60 days or issue a refund within 30 days of the date you receive your merchandise. All customers making an exchange will be shipped the exchanged item free of additional charges (1 time per order).
All items must be returned in new condition (unworn, unwashed, no odors).
Shipping costs are the responsibility of the customer and therefore non-refundable.
|5. International Shipping|
Shipping is gladly offered to the following Countries:
If your country isn't listed above, feel free to email or call to verify shipping availability.
International Orders are shipped via Airmail.
We follow all foreign shipping regulations, including customs declarations in order to expedite your order through customs as quickly as possible. We are not responsible for items that are held in customs. Band-Tees is not responsible for the payment of customs fees.
For address fields that do not seem to fit the format of your country please add zeros at the beginning of those fields (postal code, phone number, etc).
Call us Toll Free:
/ Sweatshirts /
*All Sizes are Approximate
Caps Baseball / Flex Fit (Inches) *All Sizes are Approximate
Baby Doll / Women's / Fitted & Raglan / Tanks (Inches) *All Sizes are Approximate